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Regeneration

No matter what time or day it is, SitexOrbis provides a 24/7 one-call solution to meet your service requirements including emergency repairs, lone worker protection and anti-social behaviour reporting. Highly experienced operators from the UK-based response centre take appropriate action quickly and efficiently to provide peace of mind for our customers.

We are Investors in People accredited, and have over 20 years' experience of handling 1000’s of calls on behalf of our clients. Sophisticated software ensures data is converted into a powerful management tool; reports may be viewed via the internet; calls are recorded and can be used as evidence in court. We do everything possible to guarantee accurate message delivery and follow each call through to conclusion. Our Core Services include:

SitexOrbis’ Emergency Repairs and Maintenance Support Line

This service provides clients with an out-of-hours response service for emergency repairs.

Experienced staff are ready and trained to respond to each call. Calls are filtered according to your specified protocol to ensure only true emergency calls are escalated to nominated contractors. Secure but easy to use web reporting provides detailed management reports which allow you to monitor your contractor’s performance against service level agreements.

Anti-social Behaviour Help/Support Lines

This service provides clients with an out of hours or full 24/7 response for customers requiring help/support for reporting incidents of antisocial behaviour. The SitexOrbis response teams have all had specific training in ASB and the sensitivities associated with this type of service.

The service has recently been upgraded to provide the client with a fully interactive on-line solution with which they can manage and track progress of cases. These latest changes are viewed very positively by customers as it saves them purchasing their own software.

Emergency Response (Disaster Recovery and Manpower Mobilisation)

SitexOrbis can supply organisations with a 24/7 response centre service that provides key management with a single point of contact to invoke business continuity plans or disaster recovery procedures.

The solution provides live voice or text alerts to designated contacts and full management reporting of all incidents and activity via secure internet access. All reports can be downloaded as csv files and manipulated in Microsoft Excel.

For more information please visit our specialist website here.