This year we have seized the tremendous opportunity to revitalise the company and brand through combining two leading names in our industry – Sitex and Orbis. This has given us a stronger presence across Europe and enabled our branding to reflect our company effectively, becoming fresher and more dynamic. Moving forward under one name has also meant that the structure of the company has been reviewed and streamlined to ensure the continuing high levels of service and performance that we have become known for delivering.

The combination of the two companies to create the new name, SitexOrbis, unifies our presence across Europe and we think the new logo reflects the new energy running through our company. The past year has not only seen the revitalisation of the company and brand but the expansion into new vertical markets. This is facilitated by our strong team and processes which have gained recognition by being rated number one in a Customer Satisfaction Survey in the UK.

We have introduced an extensive internal benchmarking process and a new stock control procedure that covers everything from our depots to our vans. This is coupled with the implementation of a new Corporate Customer Services team to ensure enhanced monitoring and management. All developments are aimed at streamlining processes to achieve increased operational efficiency and customer satisfaction.

Whilst other companies' sales figures may be shrinking, SitexOrbis continues to grow. Increases in sales figures are making us gloom busters and one of the few companies to be beating the downturn. Development and innovation has been key to our success and this includes the launch of four new services and new management tools on offer, such as the web portal in which clients can view reports in real-time. Ongoing investment in staff and systems is essential to our ongoing success and the continued high levels of customer satisfaction that are expected of us, 24/7/365.

Happy customers are very important to SitexOrbis. Our approach, combined with our customer feedback, has meant that we have continued to listen, improve and innovate, delivering new, cost-efficient solutions to our clients. As a result, our customers benefit from a 24/7 service which is reliable, consistent and professional. They also benefit from a wider range of services, tailored to their needs, and from a provider that they can always trust.